Business Transformation (BX) Solutions

One example of a significant opportunity Digital Transformation is enabling is creating a new level of payer – provider systems integration. This involves integration of the EMR and the Claims system as well as new Customer-facing technologies such as HealthNxt that supports Virtual Care involving Telekiosks, TeleHealth and Remote Patient Monitoring all aimed at improving the Customer Experience.

Today, Business Transformation initiatives are heavily focused on improving Customer Experience (CX) through Digital Transformation and Cloud solutions.  A variety of other initiatives such as M&A activity, new products, the need to reengineer business processes and Core Technology Modernization involving Machine Learning, Artificial Intelligence, Robotic Process Automation (RPA) and enhancements such as AI-enabled Chatbots are driving the need to reassess operations and technology and update the roadmap.

Our Business Transformation Solutions include:

  • Conducting an Operations / Technology Assessment and Updating Roadmaps
  • Performing a Customer Experience Assessment
  • Reengineering Business Processes
  • Developing and Implementing Innovative New Business Models and Processes
  • Migrating Solutions to the Cloud