Application Management

Application Management Services

Healthcare InfoTech can provide the necessary resources to manage all or components of your business, technology and claims solutions.

In today’s environment, many health insurance companies have elected to outsource application support through multi-year Application Management Service (AMS) agreements.  Some of our customers’ business drivers for this decision include:

  • A substantial increase in demand for support and enhancements
  • Difficulty recruiting experienced health insurance business and information technology professionals
  • A need to focus internal staff on new strategic, operational or compliance initiatives and
  • A need to increase productivity and reduce costs

We help maintain high quality 24X7 lights-on production, avoid reductions in service levels under Service Level Agreements (SLA’s) and remain responsive to your user’s needs. 

 

 

Our Application Management Services include:

  • IT Governance and Program Management
  • Project Management
  • On Premises or Remote Application Management
  • Platform De-Hosting
  • Help Desk (Tier 1 support)
  • Application Management (Tier 2 and Tier 3 support)
  • Emergency Management (EM) Support
  • Portal Management
  • Change Management
  • Release Management
  • Risk Management
  • Documentation
  • Training
  • Knowledge Management

 

as2